Terms & Conditions
Welcome to BK Installz. These Terms & Conditions apply when you use our website, purchase products, place an order, request a custom steering wheel, or book automotive-related services with us.
By using our website or placing an order, you agree to the terms below. Please read them carefully before purchasing.
1. Products, Services, and Availability
We offer automotive parts, accessories, custom steering wheels, and installation-related services.
Product availability, pricing, descriptions, and service availability may change at any time without notice.
We make reasonable efforts to keep product information accurate, but we do not guarantee that all descriptions, pricing, availability details, or fitment information are error-free.
If an item is unavailable, incorrectly priced, listed with incorrect information, or cannot be fulfilled, we reserve the right to cancel the order and issue a refund when applicable.
2. Orders and Payment
By placing an order, you agree that all information provided is accurate, complete, and up to date, including your contact information, shipping address, billing information, and vehicle information when required.
Orders are not considered accepted until payment has been confirmed and the order has been reviewed for availability, accuracy, and fulfillment.
We reserve the right to cancel or refuse any order due to payment issues, suspected fraud, incorrect customer information, pricing errors, supplier issues, product unavailability, or any other issue that prevents the order from being fulfilled properly.
Payments may be processed through third-party payment providers such as Stripe. We don't store full payment card details on our website.
3. Vehicle Fitment and Compatibility
You're responsible for confirming that any product you order is compatible with your vehicle before purchasing.
This includes confirming the correct year, make, model, trim, package, steering wheel type, wiring, sensors, buttons, airbag compatibility, and any other fitment-related details.
We may provide fitment guidance when available, but final responsibility for confirming compatibility is yours.
We're not responsible for fitment issues caused by incorrect vehicle information, customer error, aftermarket modifications, missing information, or changes made to the vehicle.
4. Custom Steering Wheel Orders
Custom steering wheel orders are final sale once the order is placed.
Because custom steering wheels are made or ordered specifically based on your selected vehicle, material, stitching, trim, color, shape, carbon style, LED options, heating options, button layout, or other custom selections, they cannot be canceled, returned, exchanged, or refunded once the order has been submitted.
Custom steering wheels typically take about 3 weeks to be fulfilled from the order date. This timeframe is an estimate and is not a guaranteed delivery date. Fulfillment time may vary depending on customization details, supplier availability, production delays, shipping delays, order volume, or other circumstances outside our control.
The only exception to the final sale policy is if we determine the item arrived damaged, incorrect, or materially different from the confirmed order details.
5. Installation and Labor
We may offer installation or service-related work for certain automotive products.
Labor, installation, and service fees are non-refundable once work has been performed.
You're responsible for providing accurate vehicle information and disclosing any existing vehicle issues before installation. This includes prior damage, electrical problems, warning lights, missing parts, aftermarket modifications, previous repairs, or any issue that may affect the installation.
We're not responsible for pre-existing vehicle damage, unrelated mechanical or electrical issues, aftermarket wiring problems, customer-supplied defective parts, or issues caused by parts not purchased through us.
6. Customer-Supplied Parts
If we agree to install a customer-supplied part, you're responsible for making sure it's correct, complete, undamaged, and compatible with your vehicle.
We're not responsible for the quality, condition, fitment, warranty, or performance of customer-supplied parts.
Labor charges may still apply even if a customer-supplied part does not fit, is defective, is missing required components, or cannot be installed safely.
7. Returns and Refunds
Returns and refunds are handled according to our Returns & Refund Policy.
Eligible non-custom items may be considered for return only if they meet the requirements listed in that policy.
Custom steering wheels, installed parts, used parts, opened or installed electrical components, modified items, damaged items, and labor or installation fees may not be eligible for return or refund.
8. Shipping and Delivery
Shipping is handled according to our Shipping Policy.
You're responsible for providing a complete and accurate shipping address at checkout.
We're not responsible for carrier delays, weather delays, lost or stolen packages after delivery confirmation, failed delivery attempts, or packages delayed or returned due to incorrect shipping information.
Large automotive parts may require oversized shipping, special handling, or additional processing time.
9. Damaged or Incorrect Items
If an item arrives damaged or incorrect, contact us within 48 hours of delivery.
You may be asked to provide photos of the product, packaging, shipping label, and any visible damage before a replacement, exchange, store credit, or refund can be reviewed.
We'll determine the appropriate solution based on the situation.
10. Limitation of Liability
To the fullest extent permitted by law, we're not responsible for indirect, incidental, special, or consequential damages related to the use of our website, products, services, shipping delays, installation issues, customer misuse, incorrect installation by others, fitment errors, or vehicle issues unrelated to our work.
Our responsibility for any order is limited to the amount paid for the product or service involved in the claim.
11. Policy Updates
We may update these Terms & Conditions at any time. Updates will be posted on this page, and continued use of the website or future purchases after that means you accept the revised terms.
12. Contact Us
For questions about these Terms & Conditions, an order, a custom steering wheel, shipping, returns, or installation services, please contact us directly.